Shipping policy
Shipping Policy
Safwa Boutique – ADI COMPANY SAS
1. Shipping Areas
Safwa Boutique ships to the following regions:
- Metropolitan France
- Europe
- International destinations
- Overseas territories (DOM-TOM)
Some destinations may be temporarily unavailable due to logistical constraints.
2. Order Processing Time
Orders are processed and shipped within 24 business hours after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
During peak periods (sales, promotions, Ramadan, Eid, etc.), processing times may be extended.
3. Shipping Methods
Shipping is handled by our logistics partners, including:
- Colissimo
- La Poste
- Mondial Relay
- Chronopost
- DPD
- UPS
- DHL
Customers can choose between home delivery or pickup point at checkout.
4. Delivery Times
Delivery times are estimated:
- France: 2 to 7 business days
- Europe: 3 to 10 business days
- International: varies depending on destination
Safwa Boutique is not responsible for delays caused by carriers.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- order weight
- destination
- selected carrier
Shipping is free from €69 for pickup point delivery within France.
6. Order Tracking
Once the order is shipped, the customer receives an email with a tracking number.
This allows real-time tracking of the shipment.
7. In-Store Pickup (Click & Collect)
In-store pickup is available at:
Safwa Boutique
107 Boulevard National
13003 Marseille – France
Pickup is free and usually available within 4 business hours after order confirmation.
Customers receive an email when the order is ready.
8. Delivery Issues
Package not received
If a package is marked as delivered but not received, the customer must contact Safwa Boutique as soon as possible.
Damaged package
Customers must check the condition of the package upon delivery.
In case of damage, it is recommended to:
- refuse the package
- or note reservations with the carrier
9. Delivery Address
Customers are responsible for providing accurate delivery information.
In case of incorrect address:
- reshipping costs will be charged to the customer
- no refund will be issued if the package is lost due to incorrect details
10. Delays and Force Majeure
Safwa Boutique is not responsible for delays caused by:
- strikes
- weather conditions
- logistical disruptions
11. Governing Law
This policy is governed by French law.
In case of dispute, French courts shall have exclusive jurisdiction.
The French version shall prevail in case of discrepancy.